Penworks Store Policy

Discover the Penworks Store Policy—transparent guidelines designed to ensure a reliable shopping experience. We blend technology and emotion to create handwritten notes that connect deeply with our customers.

1. Orders & Processing

• All orders are processed within 2–3 business days.

• Each note is crafted using real pens and ink, with the handwriting style and personalization you select at checkout.

• You’ll receive a confirmation email with your order details once it has been placed.

2. Shipping & Delivery

• Domestic Shipping (U.S.): Standard delivery typically takes 3–7 business days after processing.

• International Shipping: Delivery times vary by destination, generally between 7–14 business days.

• Penworks is not responsible for delays caused by customs, postal services, or incorrect shipping information provided by the customer.

3. Returns & Refunds

Because each Penworks note is custom-made, we cannot accept returns or exchanges. However:

• If your order arrives damaged, defective, or with an error caused by Penworks, please contact us within 7 days of delivery for a free replacement or refund.

• To request a resolution, send an email to support@penworks.com with your order number and photos of the issue

4. Cancellations

• Orders may be canceled within 12 hours of purchase.

• After this window, production may already have started and cancellations may not be possible.

5. Personalization & Responsibility

• Customers are responsible for verifying the accuracy of messages, names, and personalization before submitting their order.

• Penworks will reproduce your text exactly as provided

6. Privacy & Security

• All personal data and customer information is handled with strict confidentiality.

• Payment information is encrypted and processed securely through trusted third-party providers.